Frequently Asked Questions

Frequently Asked Questions - Sign-up Slips

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How many sign-up slips do I get when I start up my email program?
How do I get the completed sign-up slips to you?
How do I order more sign-up slips?
Can I use my own sign-up slips? Will I get charged less if so?
Can I order custom designed sign-up slips?
How or when do I give out the sign-up slips to my guests?
Where do I put completed sign-up slips and/or business cards?

Q: How many sign-up slips do I get when I start up my email program?
A: As part of your welcome kit, you will receive 1000 sign-up slips (20 pads of 50 sheets each.) You may order additional sign-up slips by clicking on My Account and selecting Order Supplies.

Q: How do I get the completed sign-up slips to you?
A: As part of your welcome kit, you will receive 14 postage-paid pre-addressed data entry envelopes (a 3-month supply) for you to send us your completed sign-up slips on a weekly basis. Your program fee includes a year's supply of these envelopes (including this initial 3-month supply). When you need more, click on My Account and select Order Supplies. At your request, the next 4 sets of 14 envelopes will be sent to you at no cost. You may still request additional envelopes beyond the provided 4 sets (or 56 envelopes) at a cost of $9.95 per order.

Q: How do I order more sign-up slips?
A: Click on My Account and select Order Supplies. Here, you can order additional sign-up slips. See the response to the question above concerning pricing. To maximize your additional 4 sets, request BOTH envelopes and sign-up slips at the same time.

Q: Can I use my own sign-up slips? Will I get charged less if so?
A: Yes. You may use your own sign-up slips, but there is no price reduction for doing so. Please be aware that (1) our data entry facility enters only your guest's first name, last name, email address, birth date and nothing more and (2) these sign-up slips will not be returned to you.

Q: Can I order custom designed sign-up slips?
A: Yes. Custom designed sign-up slips are available at a cost of $975, which includes both design time (2 rounds not to exceed one hour) and printing 200 pads (10,000 sheets). You may purchase additional graphic design time for $165 per hour. Reprints (no changes) of the custom-designed sign-up slip are available for $850 for 200 pads.

Q: How or when do I give out the sign-up slips to my guests?
A: If you use a check presenter, for best results, place the sign-up slip on top of the presenter. Otherwise, place it loosely in the presenter, but on top of the check, so it will be noticed. If you don't use a check presenter, simply place it on top of the check. Give your guests the sign-up slips after ordering so that they can fill them out while they are waiting for their food. If you don't have table-service, place the sign-up slips next to your cash register so your guests can fill it out as they are paying.

Q: Where do I put completed sign-up slips and/or business cards?
A: Set a procedure or location for collection of the sign-up slips. Here are a couple of ideas: Place a Fishbowl or other suitable receptacle at the front of your restaurant, for example, the counter, waiting area, where your staff or guests can drop their sign-up slips. Or designate a person to collect the sign-up slips from your staff as part of the end of shift routine.